3.You are free to contact us by telephone, email, post or fax. We will always endeavor to return telephone calls or respond to emails within 4 business hours. We will also aim to respond to any enquiries by post or fax within 2 business days.
4.Unless you instruct us, we will not incur any expenditure on your behalf unless we have first provided you with an estimate of the anticipated cost and obtained your specific consent to do so.
5.We will aim to provide you with a written or verbal update about your matter at pre-agreed intervals.
6.Unless you instruct us otherwise, we will undertake all appropriate enquiries and searches in respect of any property to be bought and will provide you with a detailed report on the property and the property contract.
7.Wherever we identify any issue relating to a property or within the contract papers which we consider to be adverse or unusual, we will contact you as soon as possible to explain the issue and to advise you of the options available.