The new law which makes charging upfront fees for services including viewings, credit checks, references and setting up a tenancy illegal has still left renters unsure.
Landlords or agents found charging the fees can be fined £5,000 for a first offence.
According to the English Housing Survey, the average amount of additional fees paid before the ban was between £100 and £300,
According to the BBC, research from Citizens Advice found 42% of people paying letting agents’ fees had to borrow money to pay them.
Enquiries to Citizens Advice about tenant fees increased by 54%, to 430, in the month after the law was introduced, while The Property Ombudsman (TPO) received 68.
The BBC reported that a TPO official said most had been from renters unsure whether the new law affected existing tenancies.
Those who signed a tenancy agreement before 1 June may still face fees in their contract for the next 12 months, including renewal fees.